Refund and Returns Policy – Shop with Confidence at Sparkbina

Effective Date: July 4, 2025

At Sparkbina, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we’re here to help. Our Refund and Returns Policy outlines your rights, the steps to return or exchange an item, and how we ensure a smooth and fair resolution.

We want your shopping experience at sparkbina.com to be safe, transparent, and worry-free. Please take a moment to read the following policies carefully before making a return or requesting a refund.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full or partial refund. To be eligible, returned products must meet the following criteria:

  • Condition: Items must be unused, undamaged, and returned in their original packaging with all accessories included.
  • Proof of Purchase: A valid receipt, order number, or confirmation email is required to process your return.
  • Non-returnable Items:
    • Custom or made-to-order items
    • Final sale or clearance products
    • Opened software, digital downloads, or gift cards

2. How to Start a Return

  1. Contact Us: Email info@sparkbina.com within 30 days of receiving your item. Include your order number, item(s) to return, and reason for return.
  2. Authorization: Our customer support team will review your request and may issue a Return Authorization Number (RA#).
  3. Packaging: Safely pack the item in its original condition and include any manuals, cables, or promotional items.
  4. Ship the Product: Send the return to our designated return address. Customers are responsible for return shipping costs unless the return is due to our error.

Return Address:
Sparkbina
70 Plattekill Rd
Marlboro, New York (NY), ZIP: [Insert ZIP Code]

3. Refund Process

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Original Shipping Charges: Not refundable unless the return was caused by our error.
  • Return Shipping: Paid by the customer unless otherwise stated.
  • Partial Refunds: May apply if items are returned damaged, used, or incomplete.
  • Restocking Fee: For large items or bulk returns, a fee may apply. You will be notified during the return process.

4. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will replace the product or issue a full refund and cover return shipping costs.

To report an issue:
Email: info@sparkbina.com
Phone: (845) 236-9214

5. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original item as described above and place a new order separately.

6. Items Not Eligible for Return

The following items are non-returnable and non-refundable for health, safety, and licensing reasons:

  • Custom orders or personalized products
  • Opened or used software, CDs, DVDs, or downloadable content
  • Final sale or clearance items
  • Gift cards and store credit

7. Customer Support

Have questions or need assistance? Our friendly customer service team is here to support you at every step of the return process.

8. Policy Updates

This Refund and Returns Policy is subject to change. Any updates will be posted on this page with a revised effective date. We encourage customers to review the policy regularly to stay informed.

Thank You for Choosing Sparkbina

We appreciate your trust and loyalty. At Sparkbina, your satisfaction is our mission. If anything isn’t right, let us know – we’ll make it right.

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