Shipment Policy for Spark Bina

Effective Date: January 7, 2025

At Spark Bina, located at 70 Plattekill Rd, Marlboro, New York, United States, we are dedicated to delivering your orders promptly and securely. This Shipment Policy outlines the shipping methods, timelines, costs, and related terms for purchases made through Spark Bina. By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Processing Time:
    Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed after business hours or on weekends/holidays will be processed on the next business day.

  • Order Confirmation:
    After placing your order, you will receive an email confirmation with your order details. Once your order has been shipped, you will receive a second email with tracking information.

  • Backorders:
    If an item is out of stock, we will notify you promptly and provide options, such as waiting for the item to restock, substituting a similar product, or canceling the order.

2. Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated at checkout based on the order’s weight, destination, and selected shipping method.

  • Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Cost: Calculated at checkout

  • Priority Shipping:

    • Delivery Time: 1-2 business days
    • Cost: Calculated at checkout

3. Free Shipping

Occasionally, Spark Bina offers free shipping promotions for qualifying orders. These offers are valid for the duration specified and are subject to terms and conditions. Details will be clearly communicated on our website or during checkout.

4. Shipping Destinations

  • Domestic Shipping:
    We ship to all 50 states in the United States, including Alaska and Hawaii.

  • P.O. Boxes and APO/FPO Addresses:
    Orders shipped to P.O. Boxes or APO/FPO addresses will be delivered via USPS. Delivery times may vary based on location.

  • International Shipping:
    At this time, Spark Bina does not offer international shipping.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website. Please allow 24-48 hours for tracking information to update after the package has been dispatched.

6. Delivery Timeframes

Delivery times are estimates and may vary based on factors such as:

  • Shipping method selected
  • Destination address
  • Carrier-related delays or weather conditions

If your order has not arrived within the estimated delivery time, please contact us for assistance.

7. Shipping Delays

While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as:

  • Weather disruptions
  • High demand during peak seasons
  • Carrier-related issues

If your shipment is delayed, we will notify you as soon as possible and work to resolve the issue promptly.

8. Damaged, Lost, or Missing Shipments

  • Damaged Items:
    If your order arrives damaged, contact us immediately at info@sparkbina.com or call (845) 236-9214. Provide:

    • A description of the damage
    • Photos of the damaged item(s)
    • Your order number

  • Lost or Missing Shipments:
    If your tracking information indicates that your package has been delivered but you have not received it, please check with neighbors or your local carrier. If you still cannot locate the package, contact us for further assistance.

9. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information at checkout. If an incorrect address is provided:

  • Contact us immediately to update the information before the order is shipped.
  • If the package is returned to us, additional shipping costs may apply to resend the order.

10. Shipping Costs and Refunds

Shipping fees are non-refundable unless the return is due to an error on our part or a defective product. For more details on returns and refunds, refer to our Refund and Returns Policy.

11. Sustainable Shipping Practices

At Spark Bina, we prioritize sustainability. We use eco-friendly packaging materials whenever possible and work with carriers that support environmentally responsible practices.

12. Changes to Shipment Policy

We reserve the right to update this Shipment Policy at any time. Changes will be posted on this page, and the “Effective Date” will indicate the latest revisions. Customers are encouraged to review this policy periodically.

13. Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

Spark Bina
Phone: (845) 236-9214
Email: info@sparkbina.com
Website: https://sparkbina.com

This Shipment Policy is effective as of January 7, 2025. Thank you for choosing Spark Bina. We are committed to delivering your orders with care and efficiency.