Refund and Returns Policy for Spark Bina

Effective Date: January 7, 2025

At Spark Bina, located at 70 Plattekill Rd, Marlboro, New York, United States, your satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. By purchasing from Spark Bina, you agree to comply with the terms detailed below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Unused and Undamaged Products:
    Items must be returned in their original condition, unopened, and unused, with all original packaging and components included.

  • Return Window:
    Returns must be initiated within 30 days of receiving your order.

  • Proof of Purchase:
    A valid receipt, order confirmation, or proof of purchase is required.

  • Non-Returnable Items:
    Certain items, such as personalized products, gift cards, and items marked as final sale, are not eligible for return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support:
    Email us at info@sparkbina.com or call (845) 236-9214 with your order details, including the order number, items to be returned, and the reason for the return.

  2. Receive Authorization:
    Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.

  3. Prepare the Package:
    Pack the item securely in its original packaging, including all components, manuals, and any promotional items received with the purchase.

  4. Ship the Return:
    Use a trackable shipping method to return the item to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Return Address

Spark Bina
70 Plattekill Rd
Marlboro, New York, United States

Include the Return Authorization Number (RAN) inside the package to ensure timely processing.

4. Refund Process

After we receive and inspect the returned item, refunds will be processed as follows:

  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase.

  • Processing Time:
    Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    If the item is not in its original condition or is missing components, a partial refund may be issued.

5. Exchanges

At this time, Spark Bina does not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@sparkbina.com or call (845) 236-9214. Provide:

  • A description of the issue
  • Photos of the damaged or defective item
  • Your order number

We will review your claim and, if approved, offer a replacement or a full refund, including return shipping costs.

7. Order Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us at info@sparkbina.com or call (845) 236-9214 as soon as possible. If the order has already been shipped, you will need to follow the return process.

8. Customer Responsibilities

  • Shipping Costs:
    Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  • Condition of Returns:
    Items must be returned in their original condition. Damaged or used items may not qualify for a full refund.

9. Refund Exceptions

Spark Bina reserves the right to deny a refund or return in the following situations:

  • Returns initiated after the 30-day return window.
  • Items returned without prior authorization.
  • Products damaged due to misuse or negligence by the customer.

10. Changes to Refund and Returns Policy

We reserve the right to update this Refund and Returns Policy at any time to reflect changes in our business practices or legal requirements. Updates will be posted on this page, and the “Effective Date” will indicate the latest revisions.

11. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Spark Bina
Phone: (845) 236-9214
Email: info@sparkbina.com
Website: https://sparkbina.com

This Refund and Returns Policy is effective as of January 7, 2025. Thank you for choosing Spark Bina. We value your business and are here to assist you with any concerns or issues.